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Legal & General Retirement Institutional’s (LGRI) podcast, Institutional Insights, cover a range of topics around Pension Risk Transfer (PRT) including: Market updates, pension scheme de-risking and longevity views. The episodes feature LGRI’s experts, discussing their views on the key trends in the PRT sector.
Episodes
Friday Oct 16, 2020
Friday Oct 16, 2020
Dave Poulton, Chief Customer Officer and Yawar Choudhry, Head of Client Services Proposition outline some of the challenges COVID-19 has brought to customer service and what they have learnt through the pandemic. The episode also highlights how the Client Services Team transitioned to remote working, while keeping the customer as top priority and we hear what our customers think about some of the new online processes that were rolled out at the start of lockdown.
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